Want to correct or add a campaign to our database?
Submit request

1177. se a national website with information for the public about disease symptoms and health care has been create

Title or slogan
1177. se a national website with information for the public about disease symptoms and health care has been create
Leading Institution
Regional healthcare providers
Source

-Structured webpages per condition (e.g., colds, flu): https://www.1177.se/sjukdomar--besvar/infektioner/
- Webpage dedicated to antibiotics: https://www.1177.se/undersokning-behandling/behandling-med-lakemedel/lakemedel-utifran-diagnos/antibiotika

More+ -Structured webpages per condition (e.g., colds, flu): https://www.1177.se/sjukdomar--besvar/infektioner/
- Webpage dedicated to antibiotics: https://www.1177.se/undersokning-behandling/behandling-med-lakemedel/lakemedel-utifran-diagnos/antibiotika/
- The 1177.se platform—including the “Infections” section—is a national health information and care advisory service in Sweden, operated through a collaboration among regional healthcare providers and coordinated by Inera AB. Here’s a detailed breakdown from the available information. Provided and maintained by Inera AB, a publicly funded digital health company responsible for the 1177 service infrastructure, telephony, e‑services, and brand .
- Mölstad S, Löfmark S, Carlin K, Erntell M, Aspevall O, Blad L, Hanberger H, Hedin K, Hellman J, Norman C, Skoog G, Stålsby-Lundborg C, Tegmark Wisell K, Åhrén C, Cars O. Lessons learnt during 20 years of the Swedish strategic programme against antibiotic resistance. Bull World Health Organ. 2017 Nov 1;95(11):764-773. doi: 10.2471/BLT.16.184374. Epub 2017 Oct 3. PMID: 29147057; PMCID: PMC5677604 refers that: A national website with information for the public about disease symptoms and health care has been created (http://www.1177.se) and1177 is also a telephone number for patients seeking advice. For triage nurses providing this advice to patients via telephone or the Internet, 1177 has built a tool to guide their advice. The website builds on a quality-controlled medical database, shared by all counties in Sweden. The 1177 website developers collaborate closely with the Swedish strategic programme against antibiotic resistance.
Country/Countries
Sweden
Original language
Swedish
Available Language(s)
Swedish
Campaign link
https://www.1177.se/sjukdomar--besvar/infektioner/
Objective(s)
1. To inform the public about various infections (viral, bacterial, fungal).
2. Promote correct self-care and responsible use of antibiotics.
3. Help people recognize symptoms that require medical attention.
4. Support health literacy and reduce unnecessary health visits or antibiotic use.
Target audience
General public
Young Adults
Elderly people
Parents / Relatives
Caregivers
Campaign Scope
National
Communication Channels Used
websites/blogs
National health phone line “1177”.
Campaign Material(s)
Website content
Key messages
Potentially:
1. Most respiratory infections are viral and do not require antibiotics.
2. Antibiotic resistance is a major public health threat.
3. Only take antibiotics when prescribed and complete the course.
4. Practice good hand hygiene and cough etiquette.
5. Seek medical care only when necessary.
Campaign Focus
Human health
Campaign Setting
Online
Use of Scientific Evidence
Implicit Evidence-Based Messaging
Educational model applied
Transmissive
Content Complexity Level
Intermediate
Content accessibility
No
Diversity and Inclusion
No
Involvement of Vulnerable Groups
No
Cultural Sensitivity and Contextualization
Yes
Replicability
Yes
Content usage license
Free
Campaign Status
Active
No scientific evidence or references, unclear if evidence-based
Credibility assumed due to source, no references
Accessible formats for hearing impaired users not provided
Accessible formats for visually impaired users not provided
No adaptation for different age groups
Frequently Asked Questions (FAQs) section not included
Campaign timeline information incomplete or missing
Interactive features not included
Feedback or audience involvement not visible
Reporting on results or impact not found
Outreach activities not documented
1. No interactive tools (e.g., symptom checkers, decision aids).
2. No evaluation mechanisms or feedback options shown.
3. Limited personalization or tailored pathways for vulnerable populations.
4. Some content is not translated or simplified for all demographics.
Offering both digital and print formats can support broader accessibility.
Limited inclusion of vulnerable or underrepresented groups may reduce overall effectiveness.
1. A trusted digital platform can scale health literacy nationwide.
2. Combining symptom education with antibiotic messaging is effective.
3. Layered content (basic → advanced) would help diverse users.
4. Future development should include impact tracking, user involvement, and co-creation.
Digital Access Bias
Digital Literacy Bias
Disability Accessibility Bias
Educational Bias
Evaluation Absence Bias
Involvement Bias
Scientific Basis Bias
Vulnerable Groups Bias
1. Individual responsibility emphasis (e.g., hygiene, self-care).
2. May not account for structural healthcare access issues.
3. Assumes a basic level of health literacy and trust in the system.


Limited feedback loop
Limited accessibility
Limited reach / Single channel
1. Minimal interactivity or user feedback loops.
2. No evaluation data available nor quantitative or qualitative indicators.
3. Passive learning model; lacks interactive learning tools.
4. No transparency on user behavior or impact.
5. Limited engagement tools (no forums, comments, or user stories).
Easy to locate materials
Dedicated website or online portal
1. It has a National health phone line “1177”. Links from Swedish healthcare providers.
2. Digital-first platform, available nationally. Used in coordination with healthcare visits, often referred to by healthcare staff.
3. Highly structured and reliable information.
4. Covers wide range of common infections with consistent language and logic.
5. Supports national antibiotic stewardship goals.